![]() ![]() Upgrades are free once you’ve registered for the download.Īfter I created a bootable floppy with the download (a simple 30-second operation), I booted my system to the floppy. Version 1.45 works for Windows 95/98, and Version 2.0 works for Windows 2000/98 and later. DocMemory is a 271-KB, “free for a limited time” program that will create a bootable floppy to test RAM. The only possibilities left were motherboard or RAM.Ī friend of mine suggested I download a program called DocMemory from CST. After multiple iterations between IBM’s hard drive utility and Windows Setup, the installation miraculously succeeded-at least, until the system restarted to complete the process. I then formatted the drive and began a fresh installation, only to get the previous An Unexpected Error… message. I then took the hard drive to another computer to check for hardware errors. I tried a different video card-I got the same type errors and crashes. On the third try, the computer entered a loop where it would boot and then automatically reboot.Īt this point, I was thinking the problem was hardware related. I tried the process a few more times, thinking this was a fluke, but received the same error message. Unfortunately, during the text portion of XP’s installation process, immediately after Setup Is Inspecting Your Computer’s Hardware Configuration, I received an message stating An Unexpected Error (-1) Occurred At Line 1562 In D:\nt\private\ntos\boot\setup\arcdisp.c. ![]() ![]() My first step was to try to repair the Windows XP installation. Once he described the problem to me, I began to consider the usual suspects: virus, hard drive failure, video card failure, or a corrupted system file. At this point, he brought the computer to me. Once the reboot was complete, he noticed his user name was gone, so he logged in under another user’s name when the system rebooted itself again. This time, when he tried to log in, the computer rebooted itself. When he opened it again, the system froze. Next, he opened Internet Explorer, only to find that the program window opened and immediately closed. The user wasn’t too concerned, since he could reboot and log back in. The first sign of trouble was when the computer locked up during the screen saver. Installations, hardware changes, and even program removals were seamless with XP until the day of “the crash.” But luckily, a program called DocMemory from CST saved me from having to purchase a new motherboard. It ran Windows XP with no problems for about a year. The system I was troubleshooting consisted of an ASUS dual processor motherboard with two AMD 1.4-GHz chips, 768 MB of PC 2100 DDR RAM, an IBM hard drive, and an old Viper V770 video card. I’ve seen my share of operating systems and thought I’d seen it all when it came to crashes until about a month ago. Get IT Done: Troubleshoot bad RAM with DocMemoryĭetermine whether bad memory is ailing your users PCs ![]()
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